Middletown
12334 Shelbyville Rd
Mon - Fri 9am-5pm
Louisville, KY 40243
Sat 9am-4pm
(502) 245-1262
Sun Noon-4pm
Crestwood
6510 Kentucky Highway 22
Mon-Fri 9am-6pm
Crestwood, KY 40014
Sat 9am-4pm
(502) 241-2263
Sun Noon-4pm
Service Dept
(502) 426-8907
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Equipment Service Request
Equipment Service Request
Equipment Service Request Form
Name
*
First
Last
Address
*
Street Address
ZIP Code
Phone
*
Email
*
We only perform equipment service on in-ground swimming pools. If you need help with above ground equipment service please
contact
one of our locations to get a referral.
Contact me about problems I'm having with my pool.
I need equipment installed, replaced or repaired
Please contact me about my problem
What is your preferred method of communication?
*
Phone
Email
Text
How did you hear about us?
*
I've partnered with Suntime before
Friend/Family
Suntime Pool West team member
Web search/I saw an ad
Retail store customer
Please tell us who we can thank for the refferal
*
First
Send us a picture of your issue
You can take a picture directly from your phone by clicking select files.
Drop files here or
Select files
Max. file size: 100 MB.
Anything else you think we should know?
Equipment Installment, Replacement or Repair
What is your preferred method of communication?
*
Phone
Email
Text
How did you hear about us?
*
I've partnered with Suntime before
Friend/Family
Suntime Pool West team member
Web search/I saw an ad
Please tell us who we can thank for the refferal
*
First
If you have a quote from us please enter the number:
Please choose which service you think is needed
*
Repair Equipment
Replace Equipment
Not Sure
Please choose which part of your pool is having an issue:
*
(you may choose more than one)
Main Pump/Motor
Pool Sweep/Auxiliary Pump/Motor
Filter
Heater
Salt System
Automation/Controller
Pool Cleaner Unit
Slide
Automatic Pool Cover
Visible Leak
UV Disinfection Sanitizer System
Other
Main Pump/Motor
We would like to try to get as much information as we can about your product. If you can, please enter the brand and model of your equipment. Also feel free to upload a picture of the pump, which will help us identify it.
Brand
Model
Horse Power (HP)
Send us a picture
You can take a picture directly from your phone by clicking select files.
Drop files here or
Select files
Max. file size: 100 MB.
Anything else you think we should know?
Pool Cleaner/Auxiliary Pump/Motor
We would like to try to get as much information as we can about your product. If you can, please enter the brand and model of your equipment. Also feel free to upload a picture of the pump, which will help us identify it.
Brand
Model
Horse Power (HP)
Send us a picture
You can take a picture directly from your phone by clicking select files.
Drop files here or
Select files
Max. file size: 100 MB.
Anything else you think we should know?
Filter
We would like to try to get as much information as we can about your product. If you can, please enter the brand and model of your equipment. Also feel free to upload a picture of the filter, which will help us identify it.
Brand
Model
Send us a picture
You can take a picture directly from your phone by clicking select files.
Drop files here or
Select files
Max. file size: 100 MB.
Anything else you think we should know?
Heater
We would like to try to get as much information as we can about your product. If you can, please enter the brand and model of your equipment. Also feel free to upload a picture of the heater, which will help us identify it.
Brand
Model
Send us a picture
You can take a picture directly from your phone by clicking select files.
Drop files here or
Select files
Max. file size: 100 MB.
Anything else you think we should know?
Salt System
We would like to try to get as much information as we can about your product. If you can, please enter the brand and model of your equipment. Also feel free to upload a picture of the salt system, which will help us identify it.
Brand
Model
Send us a picture
You can take a picture directly from your phone by clicking select files.
Drop files here or
Select files
Max. file size: 100 MB.
Anything else you think we should know?
Automation/Controller
We would like to try to get as much information as we can about your product. If you can, please enter the brand and model of your equipment. Also feel free to upload a picture of the controller, which will help us identify it.
Brand
Model
Send us a picture
You can take a picture directly from your phone by clicking select files.
Drop files here or
Select files
Max. file size: 100 MB.
Anything else you think we should know?
Pool Cleaner Unit
We would like to try to get as much information as we can about your product. If you can, please enter the brand and model of your equipment. Also feel free to upload a picture of the cleaner, which will help us identify it.
Brand
Model
Send us a picture
You can take a picture directly from your phone by clicking select files.
Drop files here or
Select files
Max. file size: 100 MB.
Anything else you think we should know?
Slide
We would like to try to get as much information as we can about your product. If you can, please enter the brand and model of your equipment. Also feel free to upload a picture of the slide, which will help us identify it.
Brand
Model
Send us a picture
You can take a picture directly from your phone by clicking select files.
Drop files here or
Select files
Max. file size: 100 MB.
Anything else you think we should know?
Automatic Cover
We would like to try to get as much information as we can about your product. If you can, please let us know if your cover is installed on top of your deck or underneath the deck. Also feel free to upload a picture of the cover, which will help us identify it.
What type of cover installation?
If you are unsure, here are some ways to help identify:
If you have a track or box at the end of the pool on top of the deck choose "On top of deck"
If your cover slides under the deck and rolls into a box in the deck choose "Underneath deck"
On top of deck
Underneath deck
Not Sure
Send us a picture
You can take a picture directly from your phone by clicking select files.
Drop files here or
Select files
Max. file size: 100 MB.
Anything else you think we should know?
Visible Leak
We would like to try to get as much information as we can about your visible leak. If you can, please let us know what part of your pool has a visible leak. Also feel free to upload a picture of the location of the leak, which will help us identify the problem.
Send us a picture of the location of your visible leak
You can take a picture directly from your phone by clicking select files.
Drop files here or
Select files
Max. file size: 100 MB.
Anything you think we should know?
Other
If there is anything else you need help with that we haven't thought of, please try to give us as much information as possible about the issue. Feel free to upload a picture of the issue, which will help us identify the problem.
Send us a picture
You can take a picture directly from your phone by clicking select files.
Drop files here or
Select files
Max. file size: 100 MB.
Anything you think we should know?
Replacement or Repair Arrangements
We are no longer able to extend credit. We will send you an itemized receipt to the email address provided above. The cost of a service call starts at $125.
Three arrangement options are available. Please choose one:
*
Please fix the stated problem and then let me know what you did.
I would like to set a maximum dollar amount. Please contact me for consent before performing the replacement or repair.
Please diagnose the problem and call me for consent before performing the work.
Please contact me for consent if the repair cost will exceed:
*
Please confirm you understand that a diagnosis only visit will cost $125 in addition to the normal repair charges.
*
I understand the diagnosis only charges
Payment Options
Please choose your preferred payment method
*
(please choose)
Credit Card
Check
We will contact you to confirm your appointment and payment method. Your appointment will not be guaranteed until payment method has been confirmed.
We are no longer able to extend credit. We will send you an itemized receipt to the email address provided above. The cost of a service call starts at $125.
Please read and agree
*
I agree to the service replacement or repair user agreement terms
Equipment Replacement or Repair User Agreements & Terms
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