Equipment Service Request

Name*

First Last

Address*

Street Address ZIP Code

Phone*

Email*

We only perform equipment service on in-ground swimming pools. If you need help with above ground equipment service please contact one of our locations to get a referral.

Contact me about problems I'm having with my pool.
I need equipment installed, replaced or repaired

Please contact me about my problem

What is your preferred method of communication?*

Phone
Email
Text

How did you hear about us?*

I've partnered with Suntime before
Friend/Family
Suntime Pool West team member
Web search/I saw an ad
Retail store customer

Please tell us who we can thank for the refferal*

Send us a picture of your issue

You can take a picture directly from your phone by clicking select files.

Drop files here or

Max. file size: 10 MB.

Anything else you think we should know?

Equipment Installment, Replacement or Repair

What is your preferred method of communication?*

Phone
Email
Text

How did you hear about us?*

I've partnered with Suntime before
Friend/Family
Suntime Pool West team member
Web search/I saw an ad

Please tell us who we can thank for the refferal*

If you have a quote from us please enter the number:

Please choose which service you think is needed*

Repair Equipment
Replace Equipment
Not Sure

Please choose which part of your pool is having an issue:*

(you may choose more than one)

Main Pump/Motor

We would like to try to get as much information as we can about your product. If you can, please enter the brand and model of your equipment. Also feel free to upload a picture of the pump, which will help us identify it.

Brand

Model

Horse Power (HP)

Send us a picture

You can take a picture directly from your phone by clicking select files.

Drop files here or

Max. file size: 10 MB.

Anything else you think we should know?

Pool Cleaner/Auxiliary Pump/Motor

We would like to try to get as much information as we can about your product. If you can, please enter the brand and model of your equipment. Also feel free to upload a picture of the pump, which will help us identify it.

Brand

Model

Horse Power (HP)

Send us a picture

You can take a picture directly from your phone by clicking select files.

Drop files here or

Max. file size: 10 MB.

Anything else you think we should know?

Filter

We would like to try to get as much information as we can about your product. If you can, please enter the brand and model of your equipment. Also feel free to upload a picture of the filter, which will help us identify it.

Brand

Model

Send us a picture

You can take a picture directly from your phone by clicking select files.

Drop files here or

Max. file size: 10 MB.

Anything else you think we should know?

Heater

We would like to try to get as much information as we can about your product. If you can, please enter the brand and model of your equipment. Also feel free to upload a picture of the heater, which will help us identify it.

Brand

Model

Send us a picture

You can take a picture directly from your phone by clicking select files.

Drop files here or

Max. file size: 10 MB.

Anything else you think we should know?

Salt System

We would like to try to get as much information as we can about your product. If you can, please enter the brand and model of your equipment. Also feel free to upload a picture of the salt system, which will help us identify it.

Brand

Model

Send us a picture

You can take a picture directly from your phone by clicking select files.

Drop files here or

Max. file size: 10 MB.

Anything else you think we should know?

Automation/Controller

We would like to try to get as much information as we can about your product. If you can, please enter the brand and model of your equipment. Also feel free to upload a picture of the controller, which will help us identify it.

Brand

Model

Send us a picture

You can take a picture directly from your phone by clicking select files.

Drop files here or

Max. file size: 10 MB.

Anything else you think we should know?

Pool Cleaner Unit

We would like to try to get as much information as we can about your product. If you can, please enter the brand and model of your equipment. Also feel free to upload a picture of the cleaner, which will help us identify it.

Brand

Model

Send us a picture

You can take a picture directly from your phone by clicking select files.

Drop files here or

Max. file size: 10 MB.

Anything else you think we should know?

Slide

We would like to try to get as much information as we can about your product. If you can, please enter the brand and model of your equipment. Also feel free to upload a picture of the slide, which will help us identify it.

Brand

Model

Send us a picture

You can take a picture directly from your phone by clicking select files.

Drop files here or

Max. file size: 10 MB.

Anything else you think we should know?

Automatic Cover

We would like to try to get as much information as we can about your product. If you can, please let us know if your cover is installed on top of your deck or underneath the deck. Also feel free to upload a picture of the cover, which will help us identify it.

What type of cover installation?

If you are unsure, here are some ways to help identify:
If you have a track or box at the end of the pool on top of the deck choose "On top of deck"
If your cover slides under the deck and rolls into a box in the deck choose "Underneath deck"

On top of deck
Underneath deck
Not Sure

Send us a picture

You can take a picture directly from your phone by clicking select files.

Drop files here or

Max. file size: 10 MB.

Anything else you think we should know?

Visible Leak

We would like to try to get as much information as we can about your visible leak. If you can, please let us know what part of your pool has a visible leak. Also feel free to upload a picture of the location of the leak, which will help us identify the problem.

Send us a picture of the location of your visible leak

You can take a picture directly from your phone by clicking select files.

Drop files here or

Max. file size: 10 MB.

Anything you think we should know?

Other

If there is anything else you need help with that we haven't thought of, please try to give us as much information as possible about the issue. Feel free to upload a picture of the issue, which will help us identify the problem.

Send us a picture

You can take a picture directly from your phone by clicking select files.

Drop files here or

Max. file size: 10 MB.

Anything you think we should know?

Replacement or Repair Arrangements

We are no longer able to extend credit. We will send you an itemized receipt to the email address provided above. The cost of a service call starts at $125.

Three arrangement options are available. Please choose one:*

Please fix the stated problem and then let me know what you did.
I would like to set a maximum dollar amount. Please contact me for consent before performing the replacement or repair.
Please diagnose the problem and call me for consent before performing the work.

Please contact me for consent if the repair cost will exceed:*

Please confirm you understand that a diagnosis only visit will cost $125 in addition to the normal repair charges.*

I understand the diagnosis only charges

Payment Options

Please choose your preferred payment method*

We will contact you to confirm your appointment and payment method. Your appointment will not be guaranteed until payment method has been confirmed.

We are no longer able to extend credit. We will send you an itemized receipt to the email address provided above. The cost of a service call starts at $125.

Please read and agree*

I agree to the service replacement or repair user agreement terms

Equipment Replacement or Repair User Agreements & Terms

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Email

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Middletown

Crestwood

Service Dept