Contact Us for Pool Services in Louisville, KY

Q: How Should I Care for My Pool Over the Winter?

Monitor your pool water level – The water level can drop when the pool is closed due to several factors including: a leak that went unnoticed during the swimming season, water displacement, or shifting of an auto shut off pump. In addition, water overflowing out off your pool can also cause issues. Both situations can cause damage to the pool surface and structure. Keep water off of your cover – If you have a solid cover, it is important to keep the water pumped off of the cover. This prevents damage to the cover and in the case of an auto cover, the track as well. Add chemicals even when the pool is closed – Making sure the pool is balanced at the time of closing is very important. Adding chemicals during the off season can also help with a cleaner pool opening and help protect the pool surface. Our service department can be contacted about setting up winter service visits or our store associates can recommend products and provide instructions on how to add them.

Pool Closing Inquiry

We offer a variety of options to choose from when we close your pool. You will need the form specific password in order to access and submit our closing form. * Required
***If you are a current service customer, you have been emailed a password that is used to access our custom pool closing form.
CLICK HERE if your password starts with 500.
CLICK HERE if your password starts with 100.
Thank you for your interest in our pool closing service. To best address your needs please complete the data form below so we can respond appropriately to you request for a pool closing.
Pool type * Required
What type of pool would you like closed?
We offer inground pool closings in Jefferson, Oldham, Shelby, Henry counties and limited areas of Bullitt, Spencer and Nelson counties. Please be aware we book up for closings very quickly. We will do our best to help you with your closing needs but our scheduling availability is limited.
Name * Required
Property address * Required
Street ZIP Code
Email * Required
Phone * Required
How would you like for us to contact you to provide closing/password information? * Required
Please select your preferred method of contact. We will reach out to you using the information you provided above.
Upload pool and pool equipment images.
We can better assist you if we have some information about your pool and system. Please share a few photos of your pool and equipment pad.
Drop files here or

Accepted file types: jpg, gif, pdf, Max. file size: 100 MB, Max. files: 5.
Thank you for your interest in our pool closing service. At this time we are not able to offer service for above ground pools. You may want to reach out to: Larry Sneegas 502-500-9084, Chris Kemper 502-641-6683, Bill Herl 502-376-1414, Erik Switzer 502-835-7665, Matt Ballard 502-656-6834, Robby Britain 502-445-1368, Tom Porter 502-667-6778 or Robert Rust 502-265-6215 to see if they can help with your service needs.

Our store locations can help with your water testing and balancing needs.

Closing FAQs

Where Should My Water Level Be When Suntime Comes to Close My Pool?

In most cases, your water level should be left at normal operating level for the closing. There are a few circumstances in which the water level will need to be lowered, such as a gunite, concrete or stainless-steel wall pool WITH TILE. There are a few other unique situations that may require the water level to be a specific level for the closing. Please contact us if you have questions about this.

How Should I Care for My Pool Over the Winter?

Monitor your pool water level – The water level can drop when the pool is closed due to several factors including: a leak that went unnoticed during the swimming season, water displacement, or shifting of an auto shut off pump. In addition, water overflowing out off your pool can also cause issues. Both situations can cause damage to the pool surface and structure.
Keep water off of your cover – If you have a solid cover, it is important to keep the water pumped off of the cover. This prevents damage to the cover and in the case of an auto cover, the track as well.
Add chemicals even when the pool is closed – Making sure the pool is balanced at the time of closing is very important. Adding chemicals during the off season can also help with a cleaner pool opening and help protect the pool surface. Our service department can be contacted about setting up winter service visits or our store associates can recommend products and provide instructions on how to add them.

How Does Suntime Winterize Pools?

We winterize pools using a high powered blower to blow out the pool lines and equipment. This method removes the water from the lines and equipment to protect against freeze damage. Because we use this method, we MUST have the water level above the return jets. This allows us to determine that we have a good seal on the plugs.

Antifreeze is not used as part of our standard winterization process, but we do use it in certain circumstances, on a case-by-case basis.

Pool Opening Inquiry

We offer a variety of options to choose from when we open your pool. You will need the form specific password in order to access and submit our opening form.*

Pool Opening Inquiry
***If you are a current service customer, you have been emailed a password that is used to access our custom pool opening form.
Thank you for your interest in our pool opening service. We are not currently accepting requests for the 2026 season. If you are interested in our pool closing services, that inquiry is at the top of this page.
Thank you for your interest in our pool opening service. To best address your needs please complete the data form below so we can respond appropriately to you request for a pool opening.
Pool Type * Required
What type of pool would you like opened?
Thank you for your interest in our pool opening service. At this time we are not able to offer service for above ground pools. You may want to reach out to: Larry Sneegas 502-500-9084, Chris Kemper 502-641-6683, Bill Herl 502-376-1414, Erik Switzer 502-835-7665, Matt Ballard 502-656-6834, Robby Britain 502-445-1368, Tom Porter 502-667-6778 or Robert Rust 502-265-6215 to see if they can help with your service needs. Our store locations can help with your water testing and balancing needs.
We offer inground pool openings in Jefferson, Oldham, Shelby and Henry counties and limited areas of Bullitt, Spencer and Nelson counties. Please be aware we book up for openings very quickly. We will do our best to help you with your opening needs, but our scheduling availability is limited.
First Name * Required
Last Name * Required
Property Address * Required
Street Address ZIP Code
Email * Required
Phone * Required
How would you like for us to contact you to provide opening/password information? * Required
Please select your preferred method of contact. We will reach out to you using the information you provided above.
Upload pool and pool equipment images.
We can better assist you if we have some information about your pool and system. Please share a few photos of your pool and equipment pad.
Drop files here or

Accepted file types: jpg, gif, png, pdf, Max. file size: 100 MB.
Opening
Pool Opening Sign Up
Pool Opening 600
New Customer Pool Opening

Opening FAQs

How Soon Can I Swim After My Pool Is Opened?

It is safe to swim as soon as your pool is properly balanced and sanitized, which typically takes 1 to 3 weeks! After opening, we recommend waiting at least 24 hours to allow the water chemistry to stabilize. Our team will test and adjust the water to ensure it’s safe for swimming.

Can I Keep My Pool From Opening Green?

A green pool at opening is usually caused by algae growth while the water sits untreated over the winter. The best way to avoid opening a green pool is to open your pool early in the season before the water warms up, schedule winter service visits to keep water chemistry balanced (a service that we offer!), and consider upgrading to a quality safety cover that blocks sunlight and debris. With the right closing steps and a little off-season care, your pool should be better off to start the season!

Service Forms