Middletown: (502) 245-1262
Crestwood: (502) 241-2263
Service Department: (502) 426-8907
Construction: (502) 426-8906

Pool Opening Terms

User Agreement Terms 

These are the services performed as part of “Remove Cover”: We will remove cover and leave it folded on your pool deck. This does not include cleaning the cover or removing water and debris from the cover. It may be necessary to reschedule your opening, on the next available date, if the cover is not clear of water and/or debris when we arrive to open the pool.

Automatic Cover Spring Cleaning and Inspection includes: removing debris from the cover track, chemically cleaning cover and applying a vinyl protectant to the cover.  We will make a visual assessment of the cover box and will recommend further service if needed (quote will be provided if needed). Up to 1.5 hours of labor is included. Please understand that an automatic cover spring cleaning and inspection will not improve the appearance of deeply stained or faded covers. 

These are the services performed as part of “Start System”: The filtration system and pump are started. We test outdoor heaters at the first opening visit (we do not leave heater running after we test it). If your heater is indoors or has a vent hood you should have it inspected annually by an HVAC tech. Suntime is not liable for issues related to vent hoods or indoor heaters. We install ladder(s), handrail(s) and skimmer(s) as needed. If any parts are not poolside or defective, we will provide them and add them to your invoice. If your system has unexpected problems, an additional service charge may be required as the opening crews are dispatched with a full schedule and are equipped to only open pools. Opening is a normal time to discover problems and for aged equipment to break. Suntime is not liable for damage to equipment or fixtures that occurs during the opening process.

These are the services performed as part of “Add Opening Chemicals”: We add a pool opening dose of shock and algaecide once the system is started. For chlorine pools we recommend that chlorine sticks or tablets be added ASAP. On any return visits, we will test and add chemicals as needed. *We will use your Suntime Pools West chemicals, if poolside. Any chemicals used from our truck will be billed at regular price. We recommend you have your water tested at one of our stores as quickly as possible after the system has been running for 24 hours. Imbalances in pool water chemistry can cause permanent damage to pool surfaces and equipment. SUNTIME POOLS WEST IS NOT LIABLE FOR WATER CHEMISTRY DAMAGE TO YOUR POOL.

 These are the services performed as part of “Clean Pool”: We will vacuum, scoop and brush the pool as needed on our first visit. We will communicate with you after the first visit to determine whether we need to return. To minimize service charges you should backwash or clean your filter every 24-48 hours between our visits and bring a water sample to one of our stores for analysis as needed to treat the water. 

By agreeing to this user agreement:  I certify that I have the authority to authorize work to be performed at the address I listed on this form. I agree to provide payment for services at the time of completion. I agree to either be present to pay by check or to provide a valid credit card in advance of the commencement of service. I understand that my credit card will be charged when service is complete.



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Louisville, Standiford Field, KY

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