Middletown: (502) 245-1262
Crestwood: (502) 241-2263
Service Department: (502) 426-8907
Construction: (502) 426-8906

Pool Closing User Agreement Terms

Requested Date of Service and Communication

You will receive an email copy as soon as you submit the form; if you notice any inaccuracies or problems, please call our office as soon as possible.

We book closings by the week of the month, and will contact you before your scheduled week to confirm the details of your closing and to arrange payment.

Services included in“Winterize System”

  • Winterize and plug the lines;
  • Drain/blow water from the equipment;
  • Remove ladder(s) & handrail(s);
  • Add antifreeze to pipes or equipment if needed.

*If return plugs or gizmos are not poolside, we will provide and add them to your invoice.

Services included in “Add Closing Chemicals”

  • Add a winter dose of shock and algaecide;
  • We will use your Suntime Pools West chemicals, if poolside;
  • Any chemicals used from our truck will be billed at regular price.

*We STRONGLY recommend you have your water tested at one of our stores within 1 week prior to closing. Imbalances in pool water chemistry can cause permanent damage to pool surfaces and equipment.

SUNTIME POOLS WEST IS NOT LIABLE FOR WATER CHEMISTRY DAMAGE TO YOUR POOL.

These are the services performed as part of “Put On Cover”

  • Fill waterbags and/or raise deck anchors;
  • Put cover on pool and attach straps to deck anchors or secure with waterbags;
  • We DO NOT attach covers against manufacturer recommendations (such as with cinder blocks, rocks, planters, etc.);
  • Cover should be poolside prior to our arrival;
  • We can move cover from your storage location for an additional charge, if arranged prior to closing date.

* If you plan to put your cover on before we winterize the system, please let us know prior to our arrival – additional charges will apply.

We do not drain water from the pool as part of the closing process

  • If you lower your water level before closing please do not drain your water below the top of the returns/jets.
  • If you sign up on this form for us to lower your water level, the pool closing tech will evaluate and drain to the lowest point that is safe for your pool’s surface and cover.
  • It is common that additional pumping will be needed at some point(s) during the offseason.

3-Way Valves on the suction side are prone to winterization failure: We recommend replacing with ball valves prior to closing for best results. Contact us for an estimate.

If temperatures drop below freezing before your pool closing, please DO NOT turn the system off and leave all suction and pressure lines running or you risk freeze damage.

By agreeing to this user agreement:  I certify that I have the authority to authorize work to be performed at the address I listed on this form. I agree to provide payment for services at the time of completion. I agree to either be present to pay by check or to provide a valid credit card in advance of the commencement of service. I understand that my credit card will be charged when service is complete.

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