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Service Department: (502) 426-8907
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New Safety Cover Order Terms

New Safety Cover Order User Agreement Terms


Congratulations on your decision to invest in a new custom cover for your swimming pool! Please read below and select:

What is included:

  • Taking measurements of the pool and any obstructions relevant to the cover design and installation, and approval of print from the manufacturer to ensure a properly fitting cover
  • The custom cover, springs, and deck anchors
  • Installation of the cover, including the use or rental of necessary equipment

The process:

  • We measure the pool, send specs to the cover manufacturer, and provide you with pricing for your custom pool cover options
  • We order the cover upon receipt of a signed, completed copy of this agreement and a nonrefundable deposit of ½ the price of the cover. We may visit your pool to make a final check of the pool dimensions after you place your order, and sometimes    the cover manufacturer requests additional information and we need to perform additional verifications between when you         place the order and when the cover is installed.
  • When the cover arrives, we will contact you to set up an installation date. The cover usually arrives within two weeks after the order is placed, although manufacturer backlogs can occasionally cause short delays and are beyond our control
  • At installation, we lay out the cover, drill holes in the deck and insert the deck anchors where each cover strap is to be secured. If you have contracted us to perform the pool winterization (must have separate closing agreement on file for                 closing), that will normally occur the same day as the cover installation                 (unless special circumstances result in an alternative             arrangement).  When the holes are drilled into the pool deck for the cover anchors, it is possible that some cracking and/or    chipping may occur. This is normally minor, but Suntime Pools West is not responsible for any damage resulting from the                 manner in which your deck reacts to this normal drilling process.

Your responsibilities:

  • Provide access to your pool as needed to obtain all necessary measurements
  • Provide electrical outlets as needed to power our installation equipment
  • Follow all instructions provided by the manufacturer for cover care and maintenance

Payment Terms:

A non-refundable deposit of 1/2 the total is required to place the order and the other half is due the day we install the cover. We require a credit card on file to guarantee payment, but you are welcome to pay by cash or check provided payment is timely.

By using this agreement:  

I certify that I have the authority to authorize work to be performed at the address I listed on this form. I agree to provide payment for services at the time of completion. I agree to either be present to pay by check or to provide a valid credit card in advance of the commencement of service. I understand that my credit card will be charged when service is complete.

I understand that if I fail to pay the balance of my cover within a week of installation, I grant Suntime Pools West permission to enter my property to retrieve the cover.

I understand that it will be available for me to pick up at the Suntime store of my choice upon payment of my balance, but if I choose to have Suntime return to put it back on the pool for me, I will be responsible for at least $150 in service fees.


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